Mobility and Enterprise Software

Whether you are currently evaluating an ERP/CRM solution or looking to modernise and align your current  platforms, mobility will or should be high on your criteria list.

The business drivers include

Higher productivity – of customer facing sales and support staff whilst out of the office

Better response times to customer queries – we expect the same response times of suppliers, wherever they are

Complete information at hand when on the road – if there is any doubt, a customer can order off Amazon and it will arrive at an expected date – you need to at least match that experience

Analyst firm Forrester forecasts that 82 million consumers will own tablets by 2015. That the average smart device owner currently has 30 to 40 apps, and one-third of owners download new apps monthly. These apps are not just small bits of functionality but are increasingly connected to and dependent on a limitless supply of data through wireless technology and the cloud. These Mobile Apps will require significant change within an organisation in order to deliver the high value expected.

The interesting element is that Mobile does not mean phone or email – they are projects already completed. Mobile functionality being envisaged now expects that ERP and CRM projects to be available and complete. The next generation of  Mobility covers:

  • Business Process Management/Automation (BPM projects) – extending out the business process
  • Analytics and Business Intelligence (BI) – allowing ‘what-if ‘questions and powerful query
  • Location based services – such as GPS

Just as the web has radically changed some industries and what a successful business model may be, the Mobile worker and device will likely affect the operating models of businesses in the short term before radically reshaping business models.

If you are interested in reading more, download our Mobile CRM Guidebook, or add it as an area in your ERP Checklist.

 

 

 

 

 

 

New ERP Vendors and Trends drive Growth

Typically, as markets mature they tend to see a slowing in growth and a consolidation. ERP seems to be bucking that trend with a ‘mid-life’ revamp due to new technology and market entrants.

The global ERP market will reach $45.5bn in 2011, and to $50.3bn by 2015, according to a new report from Forrester Research. “The State Of ERP In 2011: Customers Have More Options In Spite Of Market Consolidation

The market will continue to grow in 2011, but will gradually shift from a licensed to a subscription model over the next five years, as SaaS ERP gains momentum, growing by about 21% annually through 2015.

It appears that now is the time to for organisation’s to revisit current ERP application commitments and future ERP plans. Companies will face a wider choice of ERP offerings than previously available in terms of deployment models, where the number of Software-as-a-Service (SaaS) options and managed cloud offerings is increasing rapidly.

As usual, vendor consolidation, industry specialisation, and the introduction of newer technologies that improve business process flexibility will further change the vendor landscape.

For more hints and tips on buying the right ERP, download and review our Choose the Right Vendor Guidebook.