ERP Solutions for CRM

CRM is often sold as a separate solution from ERP. However, in many businesses the ERP system ‘feeds’ the ERP  its data.  We have broken down the CRM functions into 35 areas – download the free ERP-Checklist Guidebook now to discover these functions.

For example where most of the customer interactions are:

  • Where is the delivery
  • Is the delivery on time
  • Do you have stock of x
  • When will the service engineer arrive
  • Can I track my delivery online

In these cases, the customer service function is intimately involved with the management of stock and product. Sales orders can be placed by your sales staff on mobile devices or you can create a web shop for customers to place orders.