ERP Systems – Business Needs & Requirements

In this section we look at your needs:

  • What are the drivers behind the ERP decision
  • What previous ERP experience you have

There are often a number of drivers behind ERP decisions. The most important are Business drivers that come from business units; then there are Technical drivers that come from IT. Your current investments in IT systems also need to be considered.

The Business drivers can include:

  • Increase revenue
  • Improve profits
  • You need to acquire more customers
  • You need to retain and grow current customers
  • You need to improve cross-sell results

Technical drivers can include:

  • Integration with other business software such as CRM or older ERP, Financial, HR, and Supply Chain systems
  • You are carrying out a wholesale change to the way you operate your IT infrastructure
  • You buy another company and need to integrate them into your ERP
  • You move from a centralised IT structure to a decentralised one

You will notice that ERP Guidebooks and its content is mainly business driven. Even some of the Technical drivers have significant business drivers at their core.

Our objective is to give you independent advice on your options and its up to the vendors to convince you why their technical vision is better than another company’s.

New System or Replacement

What is your experience with an ERP system? If you have never had a ERP system installed then look at the section in ERP Guidebooks on choosing the right solution and vendor. Both have downloads to help you look into and define your requirements. In simple terms you need to

  • look at what you do today
  • honestly judge whether have:
    • good processes in place today (that you want to automate)
    • limited processes or structure
    • or bad processes in place ( that the ERP will ‘fix’ if you implement well)

If you are replacing an aged ERP system then you need to consider why it is being replaced? Is it a system that is not viable for the long term because it won’t grow with your business or have you lost confidence in it?

Similarly, if the solution did not work as well as you expected – what were the reasons – were they in the solution or were they due to commitment from your firm?

Guidebook – Choosing a Solution

Guidebook – Choosing a Vendor